Customers can cancel their order before it has been dispatched, and once dispatched, cancellations will not be accepted; we offer refunds only in cases where the product received is either damaged or incorrect, and in such instances, customers must notify us via devtatva27@gmail.com with relevant details and images within 48 hours of delivery to initiate the return process; Dev Tattva will bear the cost of return shipping, and once the returned product is received and verified, a refund will be processed to the original payment method within 7-10 working days